Alibi Security Deploys Rapidflare AI to Deliver Instant, Accurate, Scalable Product Support
Alibi Security partners with Rapidflare to launch AskAlibi, an AI-powered support agent delivering instant answers to complex video surveillance product questions.
Alibi Security - Test, a leader in professional video surveillance solutions, has partnered with Rapidflare to launch AskAlibi, an AI-powered Rapid Support Agent that provides customers, dealers, and support teams with instant, accurate technical product information.
AskAlibi is now publicly available on Alibi’s website, helping users quickly navigate complex surveillance product specifications, compatibility questions, and technical documentation.
What Is AskAlibi?
AskAlibi is an AI-powered support agent designed to help Alibi’s customers, resellers, and integrators instantly find reliable answers to technical product questions.
Instead of searching through manuals, spec sheets, or knowledge bases, users can ask questions in plain language and receive clear, actionable responses in seconds.
AskAlibi delivers high-quality AI product intelligence that improves the support experience across Alibi’s entire channel ecosystem.
Instant Access to Complex Product Knowledge
With a vast and highly technical product portfolio, Alibi needed a way to make product knowledge instantly accessible to channel partners, customers, and internal support teams.
Rapidflare worked closely with Alibi’s marketing and operations teams to integrate AskAlibi onto their website with just a few lines of code, while managing the heavy lifting of ingesting and structuring product data across:
- Content management systems
- Knowledge bases
- Product information management platforms
“AskAlibi has transformed how our customers, dealers, and support teams access product information. It delivers accurate, instant results—even in the most technical queries.”
— Alibi Security Team
How Does AskAlibi Work?
Rapidflare powers AskAlibi by organizing Alibi’s technical documentation into a custom product knowledge graph, enabling the Rapid Tech Support Agent to deliver answers that are:
- Accurate and explainable
- Consistent across product lines
- Instantly accessible to dealers and customers
This creates a faster and more reliable technical support experience for everyone in the channel.
Driving ROI Across Dealers, Resellers, and Support Teams
Within weeks of launch, AskAlibi had already delivered measurable value across Alibi’s network by enabling:
- Faster technical resolutions for resellers and customers
- Cross-referencing capabilities to match competitor products to the closest Alibi equivalent
- Guided product selection that boosts deal velocity and improves conversions
- Reduced low-level support load, freeing Alibi teams to focus on higher-value work
“Rapidflare’s AI agents consistently exceed the accuracy requirements we thought possible. They decode complex specifications and present them in simple, usable answers. This has resulted in measurable time savings and greater confidence across our dealer network.”
— Roger Norman, COO, Alibi Security
A Shared Vision for the Future of AI-Powered Product Support
Alibi’s leadership sees AskAlibi as more than just a tool—it’s a foundation for ongoing innovation in customer engagement and dealer enablement.
“Rapidflare made it easy for us to launch this project with minimal effort from our team. The accuracy, smooth rollout, and immediate impact on our partners has been phenomenal.”
— George Farley, CMO, Alibi Security
“At Rapidflare, we’re proud to partner with forward-thinking companies like Alibi Security who are redefining customer engagement in their industry,” said Navaneethan Sundaramoorthy, CEO of Rapidflare. “By providing instant, reliable access to product knowledge, we’re helping Alibi empower its entire ecosystem—from sales to support to customers themselves.”
About Alibi Security
Alibi Security is a leading provider of professional-grade video surveillance solutions, trusted by dealers and integrators across North America. With a focus on innovation and customer support, Alibi delivers cutting-edge technology backed by a channel-first approach.
About Rapidflare
Rapidflare is the leading provider of explainable AI agents for technical sales and customer support in the electronics and security industries. Rapidflare integrates complex product knowledge into reliable AI-driven experiences that accelerate deal velocity, improve customer engagement, and reduce support overhead.